Two experts, one result
Fusing two experts for enhancing their specialties
Although dialogue services sometimes require operators with expertise in multiple fields, such people are rare (e.g., travel guides for foreigners need both travel guide skills and foreign language skills). We focus on a collaboration style in which operators with different fields of expertise work together to solve advanced problems and grow through practice. We focus on a style in which two operators interact with a user as if they were a single operator. Our proposed style enables operators to provide advanced services across multiple fields, to collaborate smoothly, and to learn from each other. By building a dialogue service that allows collaboration among diverse human resources, we will achieve more advanced dialogue services and create a society that supports the employment and growth of many people.
 T. Arimoto, R. Higashinaka, K. Tanaka, T. Kawanishi, H. Sugiyama, H. Sawada, H. Ishiguro, “Collection and analysis of dialogues provided by two speakers acting as one,” in Proc. the 21th Annual Meeting of the Special Interest Group on Discourse and Dialogue (SIGDIAL), pp. 323-328, 2020.
Tsunehiro Arimoto / Interaction Research Group, Innovative Communication Laboratory